Support Ops Demo

This demo uses a tiny checked-in example trace to show the import shape. Replace it with your own cleaned support-agent source session for real evaluation.

Import a support trace:

lerim trace import docs/examples/traces/support-agent-run.jsonl \
  --source-name support-agent \
  --source-profile support \
  --scope-type domain \
  --scope support-ops

Inspect the resulting records:

lerim context records --profile support
lerim context records --profile support --type constraint
lerim context records --profile support --type fact

Support records should preserve strict reusable context: customer constraints, policy-backed facts, source-of-truth evidence, known fixes, failed paths, and handoff boundaries when they are supported by the trace.

Do not put private customer datasets or converter outputs under public docs. Use customer-owned storage for raw traces and commit only small sanitized examples when a public example is useful.